Returns & Refunds
Of course, we hope you are delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.
Please note that for customised sheepskin orders and made-to-order products such as beanbags, pouffes and foot stools, we can only process refund requests when the item or product received is defective or faulty.
Kindly include your returns form when returning an item. If you are unable to provide your returns form, please get in touch with us at firstname.lastname@example.org before returning your item. If the goods are faulty, a refund or store credit will be offered regardless of proof of purchase.
ONLINE STORE PURCHASES
We are more than happy to issue refunds, which will either go back onto the original payment used when the purchase was made, or can be issued as store credit. Whichever you prefer.
Please note we are not able to refund any postal charges unless the order you received was faulty or damaged (please see below for further details).
Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post or in store and place a new order.
IN STORE PURCHASES
Any in store purchases are eligible for return for a 30 day period from purchase date. You can choose either to bring in your purchase or back to our store in Notting Hill or ship your return to our Returns Department.
Your refund will go back onto the original payment method used when the purchase was made, or can be issued as store credit. Whichever you prefer.
RETURN TO STORE - FREE
You can return an item to our store in Notting Hill (if retail outlets are open!). It is best to have your receipt or confirmation email with you, but often we can process a refund without a receipt. If you are in any doubt, please get in touch before coming down to see us.
If you like, you can also return an item purchased in store to our Returns Department via Postal Service or Courier. Please see below for further details on how to return using this method.
RETURNS BY POSTAL SERVICE OR COURIER
To ship your purchase back to us, please ensure you complete and enclose your returns slip with the items you are returning. Please also include a telephone number and email address just in case we need to contact you about your return.
You are welcome to use any service to ship your parcel back to us. Please note that unfortunately, we only currently provide prepaid shipping labels for damaged or faulty items, so any shipping method you choose will be payable by you.
Please ensure your keep a copy of your proof of postage (take a picture of your receipt on your phone!), as we are only responsible for the return once it has been received back to us.
If you do not have your returns slip, please include a letter in your parcel with the following information:
What You Are Returning & Why
Please ensure your items are wrapped well and ship your items back to the following address:
The Shaftesbury Centre
85 Barlby Road
We will let you know by email or text message as soon as we have processed your return. Please bear in mind we are a small family run business, so it can sometimes take a few days for us to process your return. Thank you for you understanding!
For further information about our Returns Policy, please check out the Returns Section in our FAQ.