Of course, we hope you are delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Please include your returns form when returning an item. If you are unable to provide your returns form, please get in touch with us at woollies@wildashlondon.co.uk before returning your item. If the goods are faulty, a refund or store credit will be offered regardless of proof of purchase.

ONLINE STORE PURCHASES

We are more than happy to issues refunds, which will either go back onto the original payment used when the purchase was made, or can be issued as store credit. Whichever you prefer.

Please note we are not able to refund any postal charges unless the order you received was faulty or damaged (please see below for further details).

Unfortunately, we cannot offer exchanges for orders placed online. Please return your item/s by post or in store and place a new order.

IN STORE PURCHASES

Any in store purchases are eligible for return for a 30 day period from purchase date. You can choose either to bring in your purchase or back to our store in Notting Hill or ship your return to our Returns Department.

Your refund will go back onto the original payment method used when the purchase was made, or can be issued as store credit. Whichever you prefer.

RETURN PROCEDURE

RETURN TO STORE - FREE

You can return an item to our store in Notting Hill (if retail outlets are open!). It is best to have your receipt or confirmation email with you, but often we can process a refund without a receipt. If you are in any doubt, please get in touch before coming down to see us.

If you like, you can also return an item purchased in store to our Returns Department via Postal Service or Courier. Please see below for further details on how to return using this method.

RETURNS BY POSTAL SERVICE OR COURIER

To ship your purchase back to us, please ensure you complete and enclose your returns slip with the items you are returning. Please also include a telephone number and email address just in case we need to contact you about your return.

You are welcome to use any service to ship your parcel back to us. Please note that unfortunately, we only currently provide prepaid shipping labels for damaged or faulty items, so any shipping method you choose will be payable by you.

Please ensure your keep a copy of your proof of postage (take a picture of your receipt on your phone!), as we are only responsible for the return once it has been received back to us.

If you do not have your returns slip, please include a letter in your parcel with the following information:

Full Name
Order Number
Address
Email Address
Telephone Number
What You Are Returning & Why

Please ensure your items are wrapped well and ship your items back to the following address:

Returns Department
Wildash London
The Shaftesbury Centre
Unit 5
85 Barlby Road
London
W10 5BN

We will let you know by email or text message as soon as we have processed your return. Please bear in mind we are a small family run business, so it can sometimes take a few days for us to process your return. Thank you for you understanding!

For further information about our Returns Policy, please check out the Returns Section in our FAQ.