Returns & Refunds

Of course, we hope you are delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

MADE TO ORDER & BESPOKE PRODUCTS

Please note that for customised orders and made-to-order products we can only process refund requests when the item or product received is defective or faulty. This includes but is not limited to:

  • made-to-order beanbags
  • custom pouffes
  • shearling cut-to-size
  • made-to-order footstools
  • custom-made rugs

At Wildash London, we understand the importance of ensuring that every detail of your bespoke or custom-made product is just right. To assist you in making the perfect choice, we highly recommend requesting a swatch before placing your order. This way, you can be confident that the material and colour meet your expectations.

Before finalising your bespoke or custom-made order, we also advise measuring your space carefully to ensure that the item will fit seamlessly into your home.

Should you find the need to return a made-to-order item, we kindly ask that you reach out to us at woollies@wildashlondon.co.uk within 14 days of receiving your order. Please note that in such cases, a deduction of 20% will be applied to your refund to partially cover the costs incurred by us in the creation of your custom item.

We appreciate your understanding and are committed to ensuring your satisfaction with every Wildash London purchase.

PERSONALISED PRODUCTS

Unfortunately, we cannot accept returns for personalised products. In the very unlikely event you are dissatisfied with your product, please get in touch with us immediately at woollies@wildashlondon.co.uk to explain what went wrong and try to resolve the issue to satisfaction.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

Once returned items have been received, a full refund will be issued to the payment method originally used to purchase the items.

ONLINE STORE PURCHASES

We are more than happy to issue refunds, which will either go back onto the original payment used when the purchase was made, or can be issued as store credit. Whichever you prefer.

Please note we are not able to refund any postal charges unless the order you received was faulty or damaged (please see below for further details).

We are now able to offer exchanges for orders placed online. If you would like to exchange anything you've purchased online, please get in touch by emailing woollies@wildashlondon.co.uk or messaging us on WhatsApp at +44(0)7545 697032

 

IN STORE PURCHASES

 

Any in store purchases are eligible for return for a 30 day period from purchase date. You can choose either to bring in your purchase or back to our showroom in Notting Hill (2-4 Exmoor Street, W10 6BD) or ship your return to our Returns Department.

Your refund will go back onto the original payment method used when the purchase was made, or can be issued as store credit. Whichever you prefer.

 

RETURN PROCEDURE

 

RETURN TO SHOWROOM - FREE

 

You're welcome to return your item in person at our Notting Hill showroom (2-4 Exmoor Street, W10 6BD). Please note that visits are by appointment only, so be sure to contact us before dropping by.

For a smooth return process, please bring your receipt or order confirmation email. If you don’t have it, we’ll do our best to locate your order details, but prior confirmation is recommended.

Prefer to return your item by post? You can send it to our Returns Department via postal service or courier. See below for full details on how to arrange this.

 

RETURNS BY POSTAL SERVICE OR COURIER

We provide an easy online returns service that can be found here: Return an Item

Please note, this service is only available for certain orders. If your order includes custom, made-to-order, or specific items, you may need to contact us first to arrange your return.

If returning an item, please complete and enclose your returns slip with the package or use the online returns service. Also, include a contact telephone number and email address in case we need to reach you.

Return Shipping & Prepaid Labels

  • You may use any courier or postal service to send your return back to us.
  • Prepaid return labels are only available for faulty or damaged items. For all other returns, postage costs will be the responsibility of the customer.
  • Please keep proof of postage (take a photo of your receipt) as we can only process a return once it has been received by us.

If You Don’t Have a Returns Slip

Please enclose a note with the following details:

  • Full Name
  • Order Number
  • Address
  • Email Address
  • Telephone Number
  • Item(s) You Are Returning & Reason for Return

Return Address

Returns Department
Wildash London
2-4 Exmoor Street
London, W10 6BD

We will notify you by email or text once your return has been processed. As a small, family-run business, we kindly ask for a little patience—it may take a few days to complete your return.

For further details, please refer to our Returns FAQ. Thank you for your understanding and support!