AGB

 

Effective Date: 1st January 2025

1. Introduction

These Terms and Conditions ("Terms") apply to the purchase of goods and services from Wildash London Ltd ("Wildash," "we," "our," or "us"), a company registered in England and Wales under registration number 8112823.

Registered Address:
Wildash London, 167-169 Great Portland Street, London, W1W 5PF, United Kingdom

Trading Address:
Wildash London, 2-4 Exmoor Street, Notting Hill, London, W10 6BD, England

You can contact us at:
Phone: +44 (0)20 7617 7667
WhatsApp: +44 (0)7545 697032
Email: woollies@wildashlondon.co.uk

Our VAT number is GB176636573.

These Terms apply to all orders placed through our website, whether you are based in the UK or abroad. By placing an order with us, you agree to be bound by these Terms. If you disagree with any part of these Terms, you must not place an order or use our services.

2. Registration and Eligibility

To place an order, you must:

  • Be over 18 years old.
  • Provide accurate and up-to-date personal details.
  • Have a valid payment method that you are authorised to use.

You are responsible for maintaining the confidentiality of your account details and must notify us immediately if you suspect any unauthorised access or breach of security.

3. Orders and Acceptance

All orders are subject to acceptance and availability.

  • Items in your basket are not reserved until the order is confirmed.
  • If an item is out of stock or unavailable, we will notify you and refund any payment made.
  • We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud, payment issues).

Order Confirmation:
An order confirmation email will be sent when you place an order. This email confirms that we have received your order but does not guarantee acceptance. The contract is formed once we dispatch the order.

4. Pricing and Payment

  • Prices are listed in GBP and include VAT (unless stated otherwise).
  • Our website uses geolocation to display prices in your local currency for convenience. However, all payments are processed in GBP at checkout. The final amount charged may vary depending on your bank’s exchange rate and any fees they apply.
  • Orders placed from outside the UK do not include UK VAT. You may be required to pay local taxes or import duties depending on your location and local regulations.
  • Payment methods accepted: Shop Pay, PayPal, Visa, Mastercard, and American Express.
  • International orders may be subject to local import duties and taxes, which are the customer's responsibility.
  • If we discover an error in pricing, we will notify you and give you the option to cancel or proceed with the correct price.

5. Shipping and Delivery

  • Orders are dispatched from the UK.
  • Estimated delivery times are shown at checkout and are not guaranteed.
  • Shipping costs are calculated at checkout and may vary based on location.
  • We are not responsible for delays caused by customs or other external factors.

6. Returns and Refund Policy

Our returns and refund policy is outlined in full here.

Key Points:

  • You have 14 days from receiving your order to request a return.
  • Items must be returned in their original condition.
  • Refunds are processed to the original payment method within 14 days of receiving the returned item.
  • Return shipping costs are the customer's responsibility (unless the item is faulty).

7. Cancellations

You have the right to cancel your order within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel an order, contact us at woollies@wildashlondon.co.uk or by post at:

Wildash London, 2-4 Exmoor Street, Notting Hill, London, W10 6BD

Refunds for cancelled orders will be processed within 14 days of receiving the returned goods or proof of return.

8. Intellectual Property

All content on our website (including images, text, logos, and designs) is the property of Wildash London Ltd and protected by copyright laws.

  • You may not reproduce, distribute, or commercially exploit any content without written permission.

9. Limitation of Liability

Our liability is limited to the total value of your order.
We are not liable for:

  • Indirect or consequential loss.
  • Loss of profits or business.
  • Delays or failures due to circumstances beyond our control (e.g., natural disasters, strikes).

10. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we handle your data.

11. Dispute Resolution

If you have a complaint, please contact us at woollies@wildashlondon.co.uk.

  • We aim to resolve disputes quickly and professionally.
  • If we cannot resolve the issue, you may refer the matter to the UK’s Consumer Ombudsman.

12. Governing Law

These Terms are governed by English law.
Any disputes will be handled in the courts of England and Wales.

13. Updates to These Terms

We reserve the right to update these Terms at any time. Any changes will be published on our website. Continued use of our services after updates constitutes acceptance of the new terms.