Stornierungsrichtlinie

Effective Date: 1st January 2025

At Wildash London, we aim to offer a smooth and transparent shopping experience. This cancellation policy outlines your rights and options when cancelling a purchase, including subscription orders and one-time purchases.

1. Cancelling a One-Time Purchase

You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 days of receiving your goods.

To cancel a one-time purchase:

  • Contact us at woollies@wildashlondon.co.uk with your order details.
  • You must inform us of your decision to cancel within 14 days of receiving the goods.
  • Goods must be returned in their original condition.
  • Refunds will be processed to your original payment method within 14 days of receiving the returned goods.

2. Cancelling a Subscription Purchase

If you have signed up for a recurring subscription, you may cancel your subscription at any time before the next billing date.

To cancel a subscription:

  • Log into your account on our website.
  • Navigate to "Manage Subscriptions."
  • Select the subscription you wish to cancel and confirm the cancellation.
  • If you cancel after a billing cycle has started, the cancellation will apply to the next billing period — no refunds are issued for the current period.

3. Non-Cancellable Products

The following products cannot be cancelled or refunded unless they are faulty or damaged upon receipt:

  • Custom or made-to-order items
  • Personalised items
  • Products that have been used, damaged, or are not returned in their original packaging

4. Returns and Refunds

If you cancel an order after it has been dispatched, you will need to return the item to us. Please refer to our Returns and Refund Policy for full details on how to process a return.

5. Contact Information

If you have any questions about cancelling an order or managing a subscription, please contact us at: