Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
UK DELIVERY SERVICES
Express Same Day Delivery Service: London
We offer a Same Day Express delivery service to customers based in London Zones 1 and 2. Orders must be placed by 12:00pm (midday) for same day deliveries. All orders placed after 12:00pm will be delivered next day. This service operates 7 days a week and includes Saturdays and Sundays.
This service is only available for products that are in stock, and is not available for products that require production.
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UK Standard Delivery - FREE
All orders over £75, excluding height charts, include free standard shipping. Our free shipping service takes 5-7 working days as standard.
Delivery Days: Monday – Friday
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Express Next Day Delivery Service: UK £7.95
Order by 2pm for next working day delivery. For customers based in the Highlands & Islands, this service may take up to 2 working days.
Delivery Days: Monday – Friday
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Saturday Delivery Service: UK £12.95
- Order by 2pm on Friday
- Gift Wrapped Items: order by 2pm on Thursday
- Not available for remote postcodes
- Signature required upon delivery
INTERNATIONAL DELIVERY SERVICES - STANDARD
Delivery charges to Europe and the Rest of the World vary according to country of residence.
International deliveries are generally received quite quickly but please allow some extra time for orders to reach you.
EU orders are delivered within 3 - 9 working days
USA orders are delivered within 3 - 12 working days
Australia & New Zealand orders are delivered within 3 - 9 working days
Rest of World: 3 - 14 working days
Payment for products and delivery services is to be made in pounds sterling (£).
Where you've requested delivery to an EU address, the price paid for the product and the delivery service will include UK VAT.
Please help us and our delivery company by taking extra care with your address details.
You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
INTERNATIONAL DELIVERY SERVICES - EXPRESS
We offer an Express Service to most destinations within the EU & the USA. If you reside in a destination where we offer our Express International Service, the option will be available on checkout.
If you require Express Shipping and you do not see the option on checkout, please get in touch and we will provide you with a custom quote.
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Products In Stock
Stock items that do not require customisation will generally ship immediately, or within 2-3 days if the Free Shipping option was selected during checkout.
Pre-order Items
Standard line items that are temporarily out of stock and have been pre-ordered will ship on a next day service as soon as we have receive inventory back into our unit. Generally, pre-order items ship in less than 2-3 weeks from order date.
Made to Order Items (not including height charts)
Including but not limited to:
- non-stock beanbags & pouffes
- large sewn sheepskin products
- framed & mounted suzani
These items are made to order and usual take between 2-3 weeks to manufacture. Please note that these timeframes can vary according to seasonal demand on our production facility and can take longer during busier periods.
We will endeavour to keep you up to date with progress of your order in the event of any delays in production. If you require your order by a specific date, please do let us know so that we can try our utmost to have your order delivered in time for your deadline.
We are a small family business, aiming to create a lasting and memorable customer shopping experience for our customers, so if there is anything we can do to help, please let us know!
On the other hand, please be patient with us. We take great care in our production and want all our pieces to be delivered perfectly. There are occasions when production may be delayed for various reasons, often beyond our control. We hope for understanding and promise to maintain open dialogue with our customers in these circumstances.
Custom Orders
Including but not limited to:
- lined shearling throws
- large sewn bespoke design sheepskin items
These items are custom made to order and can take up to 6 weeks to produce, but will usually take 2-3 weeks. This is dependent on the design process required, customer approvals, size of project and time of year.
Please note that these timeframes can vary according to seasonal demand on our production facility and can take longer during busier periods.
We will endeavour to keep you up to date with progress of your order in the event of any delays in production. If you require your order by a specific date, please do let us know so that we can try our utmost to have your order delivered in time for your deadline.
We are a small family business, aiming to create a lasting and memorable customer shopping experience for our customers, so if there is anything we can do to help, please let us know!
On the other hand, please be patient with us. We take great care in our production and want all our pieces to be delivered perfectly. There are occasions when production may be delayed for various reasons, often beyond our control. We hope for understanding and promise to maintain open dialogue with our customers in these circumstances.